Refund policy

We have a seven-day return policy, which means you get seven days after receiving your item from our tasting room or web store to request a return. 

To be eligible for a return, the product must be a) in the same condition in which you received it & b) in its original packaging. You’ll also need your receipt or proof of purchase. 

To start a return, contact us at orders@alimentbrewing.co.nz. If your return is accepted, we’ll send you instructions on how & where to send your package. Items sent without first requesting a return will not be accepted.

You can contact us with any questions on returns via admin@alimentbrewing.co.nz.

Damages & Other Issues

Please thoroughly inspect your order one you receive it & contact us immediately if an item is damaged or if you've received the wrong item so we can make it right.

Exceptions/Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you want to return the item you have (say, in the case of a t-shirt - maybe it's the wrong size), once your return is accepted, go to our web store & purchase the new item. When your return is processed, you'll then have the right size AND your refund.

Refunds

Once we've received & inspected your return, we'll let you know if the refund is approved. If approved, you'll be automatically refunded via your original payment method. Please be patient, as it can take some time for your bank or credit card company to process & post the refund.